PETCO/ChatLogs/2 June 2013

Thank you for choosing Petco! One of our representatives will be with you shortly. All representatives are currently assisting others. Your estimated wait time is 0 minutes and 24 seconds. Thanks for your patience. You are now chatting with Joanna. Joanna: Hello! I am a Petco Customer Relations Representative. How may I be of service today? You: My red eared slider turtle has black spots on his carapace. You: Is that bad? Joanna: I can certainly try to help you! Joanna: May I know your name? You: Emma. You: There are a lot of small spots, and I can't remember if they used to be there or not. Joanna: Thank you for waiting. I'll be with you in just a moment. Joanna: I see. Joanna: May I know if you have contacted a vet? You: I have not contacted a vet, our vet only deals with dogs and cats unfortunately. Joanna: I'm sorry for the delay. I'll be right with you. You: It's fine. Joanna: I'll be right with you. Joanna: It shows that the black dots on the back of you turtle are normals. You: Okay. You: I was worried it was from a lack of UVB. . . You: Speaking of which, how long do the bulbs last before I need a new one? Joanna: I'm sorry for the delay. I'll be right with you. Joanna: I am sorry, my system is moving so slow. Joanna: May I know what kind of habitat do you have? You: It You: It's fine. You: Well, I have two different ones. You: One is a twenty gallon long tank with a turtle of around four inches, and then the other is a small, probably one gallon for my two hatchlings. You: The hatchlings have the black dots on them, and do not have a UVB, but the bigger one does. Joanna: Thank you for waiting. I'll be with you in just a moment. Joanna: I see. Regarding the dark dots it is normal; however, I still suggest you to contact an exotic vet for more information. Joanna: By the way, may I know what kind of bulb do you have? You: I have absolutely no idea what kind of bulb it is. You: I found a kit on clearance for bearded dragons that was much cheaper than one UVB bulb and bought it. Joanna: I see. Actually, the bulb life depends on its kind. You: It had two lamp fixtures, a heat bulb and a UVB bulb, and I am using this all with my twenty gallon tank. Joanna: May I know what kind of item is it? You: Let me check. Joanna: Sure thing! You: It was probably something like this: http://www.petco.com/product/108299/Zilla-Desert-50-UVB-Fluorescent-20-Watt-Coil-Bulb.aspx?CoreCat=OnSiteSearch Joanna: Thanks! It shows that the Desert 50 bulbs are designed for 3500 hours or twelve full months of average use. Joanna: Kindly check the item description. Joanna: It is stated there. You: Oh, thank you. You: One more thing. You: I have a floating turtle log in the bigger tank, and my turtle has been eating chunks off of it. Is this okay? Joanna: I would advise you to feed your turtle just enough food. Joanna: I'll send you our care sheet. Joanna: I am sure this would help. Joanna: Please click here! Joanna: Did that link open for you? You: I feed him a few teaspoons every two days, and there is always food left over in his feeding tank. You: It did, thank you. Joanna: I see. You're most welcome and have a great and peaceful rest of your day! Is there anything else I can help you with today? You: That would be all. You: Thank you so much. You: Good day! You: God bless!